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JOB REPORT / 41-4012 · 18 TASKS

Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products.

Can AI do the work of Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products?

Mostly it works alongside you. Here is what shifts, task by task.

YOUR EXPERIENCE MATTERS

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How many tasks do you use AI to assist with at work?

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The mark shows what’s typical for this job.

The parts of your job AI can already do most of:

  • Forward orders to manufacturers
  • Estimate or quote prices, credit or contract terms, warranties…
  • Prepare sales contracts and order forms

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A guided certificate program in AI-assisted Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products work. It covers the 18 AI-affected parts of your job and ends in a capstone a person reviews.

WHAT WE LOOKED AT

Your job, task by task.

18 of 18 tasks reviewed

We went through all 18 core tasks in this job, one at a time.

Task by task, from the work Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products actually do. How we describe AI use in each task is our own read of it, not a measurement of whether AI can replace the job.

  1. TASK 01

    Forward orders to manufacturers.

    AI DOES

    Routes order details from sales systems directly to manufacturer portals or email with no human steps

    YOU DO

    Catch unusual orders, flag exceptions, and build trust with manufacturer contacts

  2. TASK 02

    Estimate or quote prices, credit or contract terms, warranties, and delivery dates.

    AI DOES

    Drafts price quotes, pulls product data, and fills in standard contract terms

    YOU DO

    Read the customer, negotiate terms, and close the deal with judgment

  3. TASK 03

    Prepare sales contracts and order forms.

    AI DOES

    Drafts contract language, fills in order form fields, and flags missing information

    YOU DO

    Review deal-specific terms and confirm accuracy with the customer

  4. TASK 04

    Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.

    AI DOES

    Drafts budget summaries, organizes sales records, and auto-fills expense report templates

    YOU DO

    Verify the numbers and approve what gets submitted

  5. TASK 05

    Obtain credit information about prospective customers.

    AI DOES

    Pulls credit reports, flags risk scores, and summarizes financial data from databases

    YOU DO

    Weigh the full business relationship before making the final credit call

  6. TASK 06

    Check stock levels and reorder merchandise as necessary.

    AI DOES

    Monitors stock data, flags low inventory, and generates reorder suggestions automatically

    YOU DO

    Weigh supplier relationships, budget limits, and sales trends before approving orders

  7. TASK 07

    Recommend products to customers, based on customers' needs and interests.

    AI DOES

    Pulls relevant product matches, customer purchase history, and talking points instantly

    YOU DO

    Read the customer's mood, build rapport, and judge which recommendation will actually land

  8. TASK 08

    Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.

    AI DOES

    Searches business directories, scores leads, and finds contact info fast

    YOU DO

    Show up in person, build trust, and read the room at events

  9. TASK 09

    Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.

    AI DOES

    Drafts personalized emails, suggests talking points, and flags which prospects to contact next

    YOU DO

    Read people's reactions and build the real relationship that closes the deal

  10. TASK 10

    Negotiate details of contracts and payments.

    AI DOES

    Drafts contract terms, suggests pricing ranges, and flags risky clauses

    YOU DO

    Read the room and build the relationship that closes the deal

  11. TASK 11

    Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.

    AI DOES

    Drafts follow-up emails, summarizes past issues, and suggests talking points before client calls

    YOU DO

    Listen carefully, build real trust, and handle tricky moments with empathy

  12. TASK 12

    Arrange and direct delivery and installation of products and equipment.

    AI DOES

    Drafts scheduling messages, flags conflicts in calendars, and suggests delivery routes

    YOU DO

    Confirm details with real people and handle last-minute problems on the ground

  13. TASK 13

    Negotiate with retail merchants to improve product exposure, such as shelf positioning and advertising.

    AI DOES

    Prepares pitch decks, summarizes competitor data, and suggests negotiation scripts

    YOU DO

    Build trust face-to-face and read the room during live talks

  14. TASK 14SOURCE-BACKED TASK

    Plan, assemble, and stock product displays in retail stores, or make recommendations to retailers regarding product displays, promotional programs, and advertising.

    AI DOES

    Generates display layouts and promotional program suggestions

    YOU DO

    Judge what actually sells in this space

    About this analysis

    51% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

  15. TASK 15

    Provide customers with product samples and catalogs.

    AI DOES

    Automates catalog emails, tracks who got samples, and personalizes follow-up messages

    YOU DO

    Show up in person and read the customer's reaction to samples

  16. TASK 16SOURCE-BACKED TASK

    Prepare drawings, estimates, and bids that meet specific customer needs.

    AI DOES

    Generates initial drawings and cost estimates from specs

    YOU DO

    Refine designs to fit real customer needs

    About this analysis

    44% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

  17. TASK 17SOURCE-BACKED TASK

    Answer customers' questions about products, prices, availability, product uses, and credit terms.

    AI DOES

    Pulls product details and suggests responses instantly

    YOU DO

    Read the customer and build the relationship

    About this analysis

    25% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

  18. TASK 18SOURCE-BACKED TASK

    Monitor market conditions, product innovations, and competitors' products, prices, and sales.

    AI DOES

    Tracks prices, launches, and market data automatically

    YOU DO

    Spot the patterns that matter most

    About this analysis

    24% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

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Data sources and attribution

This page includes information from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. rtwoai has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.

Wage and employment figures are from the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (2025). Job outlook is from the BLS Employment Projections program, 2024–34. BLS data are in the public domain. BLS has not reviewed or endorsed this page.

Task collaboration data is from the Anthropic Economic Index, release 2025-03-27, used under the CC BY 4.0 license. Anthropic has not reviewed or endorsed this page.

How we describe AI use in each task is our own characterization, not a measurement of whether AI can replace this job. Microsoft note that their metrics "should not be misconstrued or misrepresented as measuring the ability of AI to replace jobs," and that there is more to an occupation than the sum of its tasks.