JOB REPORT / 41-2031 · 24 TASKS
Retail Salespersons.
Can AI do the work of Retail Salespersons?
Mostly it works alongside you. Here is what shifts, task by task.
YOUR EXPERIENCE MATTERS
How does this fit your work?
How many tasks do you use AI to assist with at work?
Drag the dot. There’s no wrong answer; it starts at our estimate.
The mark shows what’s typical for this job.
The parts of your job AI can already do most of:
- Maintain records related to sales
- Prepare sales slips or sales contracts
- Place special orders or call other stores to find…
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A guided certificate program in AI-assisted Retail Salespersons work. It covers the 16 AI-affected parts of your job and ends in a capstone a person reviews.
WHAT WE LOOKED AT
Your job, task by task.
16/ 2416 of 24 tasks reviewed
This job has 24 core tasks. We went through 16 of them, one at a time.
Task by task, from the work Retail Salespersons actually do. How we describe AI use in each task is our own read of it, not a measurement of whether AI can replace the job.
- TASK 01
Maintain records related to sales.
AI DOESAuto-fills sales logs, generates reports, and syncs transaction data
YOU DOSpot errors, catch unusual trends, and decide what matters
- TASK 02
Prepare sales slips or sales contracts.
AI DOESAuto-fills forms, checks totals, and flags missing fields
YOU DOConfirm accuracy and handle unusual customer or product situations
- TASK 03
Place special orders or call other stores to find desired items.
AI DOESSearches inventory databases, drafts order forms, and finds nearby store stock instantly
YOU DOTalk to customers and stores directly to confirm details and close the deal
- TASK 04
Compute sales prices, total purchases, and receive and process cash or credit payment.
AI DOESCalculates totals, applies discounts, and processes digital payments automatically
YOU DOStay present to handle cash, fix errors, and help customers face-to-face
- TASK 05
Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.
AI DOESPulls together policy updates, promotion details, and quick-reference summaries
YOU DOApply the right policy in the moment for each unique customer situation
- TASK 06
Estimate quantity and cost of merchandise required, such as paint or floor covering.
AI DOESCalculates square footage estimates, material quantities, and cost breakdowns from measurements
YOU DOConfirm room details, spot unusual conditions, and guide the customer's final decision
- TASK 07
Estimate and quote trade-in allowances.
AI DOESLooks up current market values and suggests trade-in price ranges instantly
YOU DOInspect the item in person and negotiate face-to-face with the customer
- TASK 08
Estimate cost of repair or alteration of merchandise.
AI DOESPulls up pricing benchmarks and similar repair cost examples
YOU DOInspect the actual item and apply hands-on experience
- TASK 09
Sell or arrange for delivery, insurance, financing, or service contracts for merchandise.
AI DOESSuggests financing options, drafts service contract details, and flags delivery logistics
YOU DORead the customer's mood and close the deal face-to-face
- TASK 10
Inventory stock and requisition new stock.
AI DOESMonitors inventory data and suggests reorder quantities
YOU DOWalk the floor and verify actual stock with your own eyes
- TASK 11
Rent merchandise to customers.
AI DOESHelps draft rental agreements, answers FAQ chatbot questions, or tracks inventory digitally
YOU DOBe present to hand over the item, verify the customer, and handle any issues face to face
- TASK 12SOURCE-BACKED TASK
Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
AI DOESSuggests products based on customer data and preferences
YOU DORead the person and build the relationship
About this analysis
34% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
- TASK 13SOURCE-BACKED TASK
Describe merchandise and explain use, operation, and care of merchandise to customers.
AI DOESGenerates product descriptions and care instructions
YOU DORead customer needs and build rapport
About this analysis
34% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
- TASK 14
Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
AI DOESFlags count errors and tracks totals in point-of-sale software
YOU DOHandle the physical cash, slips, and deposits yourself
- TASK 15SOURCE-BACKED TASK
Answer questions regarding the store and its merchandise.
AI DOESSuggests answers from product databases and FAQs
YOU DORead customer needs and build rapport
About this analysis
13% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
- TASK 16SOURCE-BACKED TASK
Greet customers and ascertain what each customer wants or needs.
AI DOESSuggests conversation starters and product recommendations
YOU DORead the customer and build rapport
About this analysis
0% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
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