JOB REPORT / 43-6014 · 31 TASKS

Secretaries and Administrative Assistants, Except Legal, Medical, and Executive.

Can AI do the work of Secretaries and Administrative Assistants, Except Legal, Medical, and Executives?

Mostly it works alongside you. Here is what shifts, task by task.

YOUR EXPERIENCE MATTERS

How does this fit your work?

How many tasks do you use AI to assist with at work?

Drag the dot. There’s no wrong answer; it starts at our estimate.

Starting pointOur estimate

The mark shows what’s typical for this job.

The parts of your job AI can already do most of:

Set up and manage paper or electronic filing systems…
Operate electronic mail systems and coordinate the flow…
Schedule and confirm appointments for clients, customers, or supervisors

Your free lesson plan builds the skills that keep you ahead of AI.

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Earn a certificate in your job

A guided certificate program in AI-assisted Secretaries and Administrative Assistants, Except Legal, Medical, and Executive work. It covers the 31 AI-affected parts of your job and ends in a capstone a person reviews.

WHAT WE LOOKED AT

Your job, task by task.

31 of 31 tasks reviewed

We went through all 31 core tasks in this job, one at a time.

Task by task, from the work Secretaries and Administrative Assistants, Except Legal, Medical, and Executives actually do. How we describe AI use in each task is our own read of it, not a measurement of whether AI can replace the job.

TASK 01
Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.
AI DOES
Sorts and labels digital files, flags duplicates, drafts updates, and suggests folder structures
YOU DO
Decide what information is important and how records should be organized for your team
TASK 02
Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.
AI DOES
Drafts replies, sorts incoming mail, flags urgent messages, and summarizes threads
YOU DO
Judge tone, manage relationships, and decide what information goes where
TASK 03
Schedule and confirm appointments for clients, customers, or supervisors.
AI DOES
Reads calendars, suggests open times, sends confirmation messages, and handles simple back-and-forth scheduling
YOU DO
Judge which meetings matter most and handle the awkward rescheduling conversations
TASK 04
Maintain scheduling and event calendars.
AI DOES
Suggests open time slots, drafts invites, and flags scheduling conflicts
YOU DO
Apply judgment about priorities, people, and last-minute changes
TASK 05
Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.
AI DOES
Checks timesheets for errors, flags missing entries, and drafts payroll summaries
YOU DO
Review exceptions, approve final submissions, and talk with employees about pay issues
TASK 06
Complete forms in accordance with company procedures.
AI DOES
Auto-fills common fields, flags missing info, and checks format rules
YOU DO
Verify unusual cases and take responsibility for final accuracy
TASK 07
Arrange conference, meeting, or travel reservations for office personnel.
AI DOES
Searches flights, hotels, and meeting rooms, then drafts travel itineraries and booking summaries
YOU DO
Confirm personal preferences, manage last-minute changes, and approve final bookings
TASK 08
Order and dispense supplies.
AI DOES
Tracks inventory levels, drafts purchase orders, and flags low-stock items
YOU DO
Verify actual stock on hand and handle physical supply distribution
TASK 09
Open, read, route, and distribute incoming mail or other materials and answer routine letters.
AI DOES
Drafts routine reply emails, flags priority messages, and suggests who should receive each item
YOU DO
Decide how to handle unusual requests and manage any physical paper mail
TASK 10
Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.
AI DOES
Drafts invitations, builds run-of-show timelines, and researches venues or caterers
YOU DO
Stay in the loop on relationships, last-minute changes, and on-site decisions
TASK 11
Mail newsletters, promotional material, or other information.
AI DOES
Drafts newsletter copy, builds email lists, and schedules digital sends
YOU DO
Handle physical mail prep and judge what message fits your audience
TASK 12
Learn to operate new office technologies as they are developed and implemented.
AI DOES
Generates tutorials, answers how-to questions, and summarizes new software features on demand
YOU DO
Practice the tool hands-on and build real comfort through repeated use
TASK 13
Establish work procedures or schedules and keep track of the daily work of clerical staff.
AI DOES
Drafts schedules, suggests task assignments, and summarizes workload data
YOU DO
Read the room — adjust plans based on who's struggling, what changed, and what really matters today
TASK 14
Locate and attach appropriate files to incoming correspondence requiring replies.
AI DOES
Searches file systems and suggests matching documents based on email content
YOU DO
Confirm the right files are attached and handle edge cases or sensitive context
TASK 15
Train and assist staff with computer usage.
AI DOES
Drafts step-by-step guides, FAQs, and training scripts for common software tasks
YOU DO
Watch how each person struggles and adjust your teaching style on the spot
TASK 16
Manage projects or contribute to committee or team work.
AI DOES
Drafts agendas, summarizes notes, and tracks deadlines
YOU DO
Build trust with teammates and navigate group dynamics
TASK 17
Prepare and mail checks.
AI DOES
Fills in payment details, checks amounts against records, and flags mismatches
YOU DO
Handle the physical printing, signing, and mailing steps yourself
TASK 18SOURCE-BACKED TASK
Create, maintain, and enter information into databases.
AI DOES
Automates data entry and updates records
YOU DO
Verify accuracy and design smart structures
About this analysis
52% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 19SOURCE-BACKED TASK
Develop or maintain internal or external company Web sites.
AI DOES
Generates code, layouts, and content templates
YOU DO
Design the user experience and strategy
About this analysis
51% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 20
Supervise other clerical staff and provide training and orientation to new staff.
AI DOES
Drafts training materials, checklists, and onboarding guides
YOU DO
Coach people directly and read how each new hire is adjusting
TASK 21SOURCE-BACKED TASK
Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.
AI DOES
Processes transactions and updates account records
YOU DO
Verify accuracy and handle exceptions
About this analysis
44% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 22SOURCE-BACKED TASK
Prepare conference or event materials, such as flyers or invitations.
AI DOES
Generates layouts, text, and design variations quickly
YOU DO
Choose what resonates with your audience
About this analysis
42% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 23SOURCE-BACKED TASK
Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.
AI DOES
Drafts notes, formats reports, and handles distribution
YOU DO
Decide what matters and edit for clarity
About this analysis
41% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 24SOURCE-BACKED TASK
Use computers for various applications, such as database management or word processing.
AI DOES
Automates formatting, data entry, and basic queries
YOU DO
Choose the right tool and approach
About this analysis
39% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 25SOURCE-BACKED TASK
Provide services to customers, such as order placement or account information.
AI DOES
Handles routine requests and basic account lookups
YOU DO
Solve complex problems and build rapport
About this analysis
38% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 26SOURCE-BACKED TASK
Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.
AI DOES
Flags spelling, grammar errors and format issues
YOU DO
Judge tone, clarity, and purpose
About this analysis
36% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 27
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
AI DOES
Looks up repair vendors, suggests troubleshooting steps, and drafts service request emails
YOU DO
Physically operate the machines and judge when something truly needs a repair call
TASK 28SOURCE-BACKED TASK
Conduct searches to find needed information, using such sources as the Internet.
AI DOES
Scans sources and pulls relevant results instantly
YOU DO
Judge what's credible and truly useful
About this analysis
27% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 29SOURCE-BACKED TASK
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
AI DOES
Routes calls and provides basic information
YOU DO
Handle complex questions with empathy
About this analysis
15% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 30
Make copies of correspondence or other printed material.
AI DOES
Tracks copy jobs digitally or helps organize what needs copying
YOU DO
Walk to the machine and handle the physical documents yourself
TASK 31SOURCE-BACKED TASK
Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.
AI DOES
Suggests responses and lookup contact info
YOU DO
Read people and build welcoming connections
About this analysis
0% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

START LEARNING AI

Practice AI.
Use your judgment.

There are 31 short lessons for this job, about 15 minutes each. Each one starts from a task above and teaches the part that stays with you.

Try a free lesson

AT A GLANCE

Occupation: Secretaries and Administrative Assistants, Except Legal, Medical, and Executive
SOC code: 43-6014
Tasks reviewed: 31 of 31

How we assess

PAY & OUTLOOK

Compare pay by state

Median pay (national): $47,540 · BLS OEWS 2025
Median pay (Colorado): $48,690 · BLS OEWS 2025
Employed (national): 1,706,790
Employed in Colorado: 29,120
Job outlook: −1.6% by 2034 · ~202,800 openings/yr

Wages from the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics. National figures cover the United States. Job outlook is national.

How does this fit your work?

Earn a certificate in your job

Your job, task by task.

Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Schedule and confirm appointments for clients, customers, or supervisors.

Maintain scheduling and event calendars.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Complete forms in accordance with company procedures.

Arrange conference, meeting, or travel reservations for office personnel.

Order and dispense supplies.

Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

Mail newsletters, promotional material, or other information.

Learn to operate new office technologies as they are developed and implemented.

Establish work procedures or schedules and keep track of the daily work of clerical staff.

Locate and attach appropriate files to incoming correspondence requiring replies.

Train and assist staff with computer usage.

Manage projects or contribute to committee or team work.

Prepare and mail checks.

Create, maintain, and enter information into databases.

Develop or maintain internal or external company Web sites.

Supervise other clerical staff and provide training and orientation to new staff.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Prepare conference or event materials, such as flyers or invitations.

Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.

Use computers for various applications, such as database management or word processing.

Provide services to customers, such as order placement or account information.

Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Conduct searches to find needed information, using such sources as the Internet.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Make copies of correspondence or other printed material.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Practice AI.Use your judgment.

Practice AI.
Use your judgment.