JOB REPORT / 13-2072 · 30 TASKS

Loan Officers.

Can AI do the work of Loan Officers?

Mostly it works alongside you. Here is what shifts, task by task.

YOUR EXPERIENCE MATTERS

How does this fit your work?

How many tasks do you use AI to assist with at work?

Drag the dot. There’s no wrong answer; it starts at our estimate.

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The mark shows what’s typical for this job.

The parts of your job AI can already do most of:

Compute payment schedules
Review billing for accuracy
Review accounts to determine write-offs for collection agencies

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A guided certificate program in AI-assisted Loan Officers work. It covers the 30 AI-affected parts of your job and ends in a capstone a person reviews.

WHAT WE LOOKED AT

Your job, task by task.

30 of 30 tasks reviewed

We went through all 30 core tasks in this job, one at a time.

Task by task, from the work Loan Officers actually do. How we describe AI use in each task is our own read of it, not a measurement of whether AI can replace the job.

TASK 01
Compute payment schedules.
AI DOES
Calculates amortization tables, monthly payments, interest breakdowns, and payoff dates instantly
YOU DO
Verify inputs are correct and explain the schedule clearly to the borrower
TASK 02
Review billing for accuracy.
AI DOES
Scans billing data and flags errors or mismatches instantly
YOU DO
Judge unusual cases and take responsibility for final sign-off
TASK 03
Review accounts to determine write-offs for collection agencies.
AI DOES
Scans account data, flags delinquent loans, and ranks collection likelihood using risk models
YOU DO
Apply judgment on borrower circumstances, legal risk, and institutional policy before approving any write-off
TASK 04
Match individuals' needs and eligibility with available financial aid programs to provide informed recommendations.
AI DOES
Screens eligibility criteria, surfaces matching aid programs, and summarizes options fast
YOU DO
Listen to the person's full story and weigh factors no form can capture
TASK 05
Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.
AI DOES
Sorts debts by interest rate, models payoff scenarios, and flags cost-saving opportunities
YOU DO
Listen to the client's real goals and apply judgment about their full financial life
TASK 06
Authorize or sign mail collection letters.
AI DOES
Drafts, checks tone, and flags compliance issues in collection letters
YOU DO
Review context, apply judgment, and sign off with legal authority
TASK 07
Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.
AI DOES
Pulls credit reports, calculates debt-to-income ratios, and scores risk automatically
YOU DO
Weigh unusual circumstances, build borrower trust, and take legal responsibility for the decision
TASK 08
Approve loans within specified limits, and refer loan applications outside those limits to management for approval.
AI DOES
Screens applications against approval limits, flags out-of-bounds cases, and highlights risk factors instantly
YOU DO
Own the final decision and accountability for every approval
TASK 09
Review loan agreements to ensure that they are complete and accurate according to policy.
AI DOES
Scans loan agreements for missing fields, flags policy violations, and highlights inconsistencies
YOU DO
Own the final call on edge cases and unusual borrower situations
TASK 10
Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.
AI DOES
Pulls credit histories, requests financial documents, and organizes data into structured reports
YOU DO
Verify unusual financial situations and make sure nothing important is missing
TASK 11
Review and update credit and loan files.
AI DOES
Scans files for errors, missing fields, and outdated info
YOU DO
Judge borrower circumstances that numbers alone don't capture
TASK 12
Stay abreast of new types of loans and other financial services and products to better meet customers' needs.
AI DOES
Scans news, regulations, and lender updates to summarize new loan products and rate changes
YOU DO
Decide which products fit your real customers and build trust through relationships
TASK 13
Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.
AI DOES
Drafts delinquency reports, fills in account details, and flags accounts that need collector referral
YOU DO
Review edge cases and decide when a customer's situation warrants a different approach
TASK 14
Maintain and review account records, updating and recategorizing them according to status changes.
AI DOES
Scans account data, flags status changes, and drafts record updates
YOU DO
Verify edge cases and apply regulatory judgment before finalizing
TASK 15
Submit applications to credit analysts for verification and recommendation.
AI DOES
Packages application data, checks for missing fields, and routes files to the right analyst
YOU DO
Verify context, client nuances, and take responsibility for the submission decision
TASK 16
Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.
AI DOES
Drafts outreach emails, flags incomplete fields, and suggests follow-up questions based on application data
YOU DO
Read the applicant's tone, answer tricky questions, and build the relationship that earns trust
TASK 17
Handle customer complaints and take appropriate action to resolve them.
AI DOES
Drafts response letters, summarizes complaint history, and suggests resolution options
YOU DO
Use empathy and authority to make the final call on each customer's situation
TASK 18
Set credit policies, credit lines, procedures and standards in conjunction with senior managers.
AI DOES
Drafts policy templates, benchmarks industry standards, and flags regulatory requirements
YOU DO
Bring leadership consensus and accountability to final policy decisions
TASK 19
Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.
AI DOES
Flags delinquent accounts, drafts outreach scripts, and summarizes borrower payment history
YOU DO
Lead the live conversation and negotiate a payment plan the borrower can actually keep
TASK 20
Confer with underwriters to resolve mortgage application problems.
AI DOES
Summarizes application gaps, flags common underwriter objections, and drafts talking points
YOU DO
Build trust with underwriters and negotiate case-by-case exceptions
TASK 21
Meet with applicants to obtain information for loan applications and to answer questions about the process.
AI DOES
Prepares question checklists, summarizes applicant info, and flags missing documents
YOU DO
Build rapport and read the room during sensitive money talks
TASK 22SOURCE-BACKED TASK
Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.
AI DOES
Calculates payoff schedules and timeline scenarios
YOU DO
Choose the right strategy for your life
About this analysis
47% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 23
Supervise loan personnel.
AI DOES
Tracks team performance data and flags issues in dashboards
YOU DO
Build trust, give feedback, and make calls on people situations
TASK 24SOURCE-BACKED TASK
Market bank products to individuals and firms, promoting bank services that may meet customers' needs.
AI DOES
Generates targeted campaigns and customer recommendations
YOU DO
Build trust and close the deal
About this analysis
31% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 25SOURCE-BACKED TASK
Analyze potential loan markets and develop referral networks to locate prospects for loans.
AI DOES
Identifies market patterns and generates prospect lists
YOU DO
Build trust and choose the right partners
About this analysis
30% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 26SOURCE-BACKED TASK
Assist in selection of financial award candidates using electronic databases to certify loan eligibility.
AI DOES
Screens applications and flags eligibility criteria
YOU DO
Judge borderline cases and final approval
About this analysis
28% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 27SOURCE-BACKED TASK
Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.
AI DOES
Analyzes spending patterns and suggests budget frameworks
YOU DO
Build trust and motivate real change
About this analysis
17% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 28SOURCE-BACKED TASK
Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.
AI DOES
Generates explanations of loan types and terms
YOU DO
Tailor advice to each customer's situation
About this analysis
13% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 29SOURCE-BACKED TASK
Inform individuals and groups about the financial assistance available to college or university students.
AI DOES
Gathers program details and eligibility requirements
YOU DO
Connect personally and guide decisions
About this analysis
0% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 30SOURCE-BACKED TASK
Work with clients to identify their financial goals and to find ways of reaching those goals.
AI DOES
Analyzes spending patterns and suggests goal strategies
YOU DO
Build trust and guide tough choices
About this analysis
0% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

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AT A GLANCE

Occupation: Loan Officers
SOC code: 13-2072
Tasks reviewed: 30 of 30

How we assess

PAY & OUTLOOK

Compare pay by state

Median pay (national): $76,690 · BLS OEWS 2025
Median pay (Colorado): $94,520 · BLS OEWS 2025
Employed (national): 274,330
Employed in Colorado: 3,230
Job outlook: +1.7% by 2034 · ~20,300 openings/yr

Wages from the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics. National figures cover the United States. Job outlook is national.

How does this fit your work?

Earn a certificate in your job

Your job, task by task.

Compute payment schedules.

Review billing for accuracy.

Review accounts to determine write-offs for collection agencies.

Match individuals' needs and eligibility with available financial aid programs to provide informed recommendations.

Establish payment priorities according to credit terms and interest rates to reduce clients' overall costs.

Authorize or sign mail collection letters.

Analyze applicants' financial status, credit, and property evaluations to determine feasibility of granting loans.

Approve loans within specified limits, and refer loan applications outside those limits to management for approval.

Review loan agreements to ensure that they are complete and accurate according to policy.

Obtain and compile copies of loan applicants' credit histories, corporate financial statements, and other financial information.

Review and update credit and loan files.

Stay abreast of new types of loans and other financial services and products to better meet customers' needs.

Prepare reports to send to customers whose accounts are delinquent, and forward irreconcilable accounts for collector action.

Maintain and review account records, updating and recategorizing them according to status changes.

Submit applications to credit analysts for verification and recommendation.

Contact applicants or creditors to resolve questions about applications or to assist with completion of paperwork.

Handle customer complaints and take appropriate action to resolve them.

Set credit policies, credit lines, procedures and standards in conjunction with senior managers.

Contact borrowers with delinquent accounts to obtain payment in full or to negotiate repayment plans.

Confer with underwriters to resolve mortgage application problems.

Meet with applicants to obtain information for loan applications and to answer questions about the process.

Calculate amount of debt and funds available to plan methods of payoff and to estimate time for debt liquidation.

Supervise loan personnel.

Market bank products to individuals and firms, promoting bank services that may meet customers' needs.

Analyze potential loan markets and develop referral networks to locate prospects for loans.

Assist in selection of financial award candidates using electronic databases to certify loan eligibility.

Counsel clients on personal and family financial problems, such as excessive spending or borrowing of funds.

Explain to customers the different types of loans and credit options that are available, as well as the terms of those services.

Inform individuals and groups about the financial assistance available to college or university students.

Work with clients to identify their financial goals and to find ways of reaching those goals.

Practice AI.Use your judgment.

Practice AI.
Use your judgment.