JOB REPORT / 43-9061 · 20 TASKS

Office Clerks, General.

Can AI do the work of Office Clerks, Generals?

Mostly it works alongside you. Here is what shifts, task by task.

YOUR EXPERIENCE MATTERS

How does this fit your work?

How many tasks do you use AI to assist with at work?

Drag the dot. There’s no wrong answer; it starts at our estimate.

Starting pointOur estimate

The mark shows what’s typical for this job.

The parts of your job AI can already do most of:

Type, format, proofread, and edit correspondence and other documents…
Maintain and update filing, inventory, mailing, and database systems…
Compute, record, and proofread data and other information

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A guided certificate program in AI-assisted Office Clerks, General work. It covers the 19 AI-affected parts of your job and ends in a capstone a person reviews.

WHAT WE LOOKED AT

Your job, task by task.

19 of 20 tasks reviewed

This job has 20 core tasks. We went through 19 of them, one at a time.

Task by task, from the work Office Clerks, Generals actually do. How we describe AI use in each task is our own read of it, not a measurement of whether AI can replace the job.

TASK 01
Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.
AI DOES
Drafts text from notes, fixes grammar, suggests formatting, and catches errors automatically
YOU DO
Review the final message for accuracy, tone, and context before sending
TASK 02
Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.
AI DOES
Sorts records, flags duplicates, suggests data entries, and auto-fills database fields
YOU DO
Verify accuracy, handle physical documents, and make judgment calls on unusual records
TASK 03
Compute, record, and proofread data and other information, such as records or reports.
AI DOES
Checks calculations, flags errors, and formats reports automatically
YOU DO
Verify that numbers match real-world context and catch edge cases AI misses
TASK 04
Complete work schedules, manage calendars, and arrange appointments.
AI DOES
Suggests open time slots, sends reminders, and drafts calendar invites automatically
YOU DO
Judge competing priorities and handle sensitive scheduling requests from real people
TASK 05
Inventory and order materials, supplies, and services.
AI DOES
Monitors stock data, flags reorder points, and drafts purchase orders automatically
YOU DO
Approve orders, manage vendor relationships, and handle unexpected supply issues
TASK 06
Complete and mail bills, contracts, policies, invoices, or checks.
AI DOES
Fills in templates, flags missing info, and formats documents for mailing or sending
YOU DO
Verify numbers, approve payments, and catch errors before anything goes out
TASK 07
Compile, copy, sort, and file records of office activities, business transactions, and other activities.
AI DOES
Sorts, tags, and organizes digital files and records automatically
YOU DO
Decide where edge cases belong and handle any physical paper filing
TASK 08
Train other staff members to perform work activities, such as using computer applications.
AI DOES
Drafts step-by-step guides, quizzes, and training scripts for computer tasks
YOU DO
Watch learners, answer unexpected questions, and adjust your teaching style in the moment
TASK 09
Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.
AI DOES
Drafts email replies, sorts digital messages, and suggests routing based on content
YOU DO
Handle physical mail and judge which responses need a personal or official touch
TASK 10SOURCE-BACKED TASK
Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.
AI DOES
Processes transactions and updates ledgers automatically
YOU DO
Verify amounts and handle exceptions
About this analysis
56% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 11SOURCE-BACKED TASK
Process and prepare documents, such as business or government forms and expense reports.
AI DOES
Fills forms and extracts data from receipts
YOU DO
Verify details and approve submissions
About this analysis
53% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 12
Monitor and direct the work of lower-level clerks.
AI DOES
Tracks task progress, flags bottlenecks, and drafts performance notes
YOU DO
Build relationships and make judgment calls about people
TASK 13SOURCE-BACKED TASK
Troubleshoot problems involving office equipment, such as computer hardware and software.
AI DOES
Suggests fixes and walks through diagnostic steps
YOU DO
Adapt solutions to the real situation
About this analysis
32% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 14SOURCE-BACKED TASK
Review files, records, and other documents to obtain information to respond to requests.
AI DOES
Scans documents and pulls relevant information
YOU DO
Judge what's truly responsive and complete
About this analysis
23% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 15
Count, weigh, measure, or organize materials.
AI DOES
Logs and organizes measurement data in spreadsheets or inventory systems
YOU DO
Handle physical materials, use tools, and verify counts in person
TASK 16SOURCE-BACKED TASK
Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
AI DOES
Automates settings and troubleshoots basic issues
YOU DO
Judge when something needs human fix
About this analysis
17% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 17SOURCE-BACKED TASK
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
AI DOES
Drafts responses and suggests talking points
YOU DO
Read emotions and build real connection
About this analysis
17% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 18SOURCE-BACKED TASK
Answer telephones, direct calls, and take messages.
AI DOES
Routes calls and transcribes basic messages
YOU DO
Handle complex requests with care
About this analysis
8% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 19SOURCE-BACKED TASK
Prepare meeting agendas, attend meetings, and record and transcribe minutes.
AI DOES
Drafts agendas and transcribes spoken words
YOU DO
Shape priorities and capture what matters
About this analysis
0% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

START LEARNING AI

Practice AI.
Use your judgment.

There are 19 short lessons for this job, about 15 minutes each. Each one starts from a task above and teaches the part that stays with you.

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AT A GLANCE

Occupation: Office Clerks, General
SOC code: 43-9061
Tasks reviewed: 19 of 20

How we assess

PAY & OUTLOOK

Compare pay by state

Median pay (national): $45,010 · BLS OEWS 2025
Median pay (Colorado): $53,550 · BLS OEWS 2025
Employed (national): 2,464,940
Employed in Colorado: 31,770
Job outlook: −6.7% by 2034 · ~282,400 openings/yr

Wages from the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics. National figures cover the United States. Job outlook is national.

How does this fit your work?

Earn a certificate in your job

Your job, task by task.

Type, format, proofread, and edit correspondence and other documents, from notes or dictating machines, using computers or typewriters.

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer.

Compute, record, and proofread data and other information, such as records or reports.

Complete work schedules, manage calendars, and arrange appointments.

Inventory and order materials, supplies, and services.

Complete and mail bills, contracts, policies, invoices, or checks.

Compile, copy, sort, and file records of office activities, business transactions, and other activities.

Train other staff members to perform work activities, such as using computer applications.

Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail.

Collect, count, and disburse money, do basic bookkeeping, and complete banking transactions.

Process and prepare documents, such as business or government forms and expense reports.

Monitor and direct the work of lower-level clerks.

Troubleshoot problems involving office equipment, such as computer hardware and software.

Review files, records, and other documents to obtain information to respond to requests.

Count, weigh, measure, or organize materials.

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.

Answer telephones, direct calls, and take messages.

Prepare meeting agendas, attend meetings, and record and transcribe minutes.

Practice AI.Use your judgment.

Practice AI.
Use your judgment.