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JOB REPORT / 39-3031 · 23 TASKS

Ushers, Lobby Attendants, and Ticket Takers.

Can AI do the work of Ushers, Lobby Attendants, and Ticket Takers?

Mostly it works alongside you. Here is what shifts, task by task.

YOUR EXPERIENCE MATTERS

How does this fit your work?

How many tasks do you use AI to assist with at work?

Drag the dot. There’s no wrong answer; it starts at our estimate.

Starting pointOur estimate

The mark shows what’s typical for this job.

The parts of your job AI can already do most of:

  • Schedule or manage staff
  • Count and record number of tickets collected
  • Assist patrons by giving directions to points in…

Your free lesson plan builds the skills that keep you ahead of AI.

A free set of short lessons, about 20 minutes each, at your own pace. No payment, no experience needed.

WHAT WE LOOKED AT

Your job, task by task.

6 of 23 tasks reviewed

This job has 23 core tasks. We went through 6 of them, one at a time.

Task by task, from the work Ushers, Lobby Attendants, and Ticket Takers actually do. How we describe AI use in each task is our own read of it, not a measurement of whether AI can replace the job.

  1. TASK 01

    Schedule or manage staff, such as volunteer usher corps.

    AI DOES

    Drafts shift schedules, flags conflicts, and sends reminder messages

    YOU DO

    Know your volunteers personally and handle unexpected no-shows with good judgment

  2. TASK 02

    Count and record number of tickets collected.

    AI DOES

    Logs and tallies ticket counts automatically when paired with a scanner

    YOU DO

    Stay present at the door and handle real-world situations as they happen

  3. TASK 03

    Assist patrons by giving directions to points in or outside of the facility or providing information about local attractions.

    AI DOES

    Pulls up venue maps, local attraction info, and directions on a screen or device

    YOU DO

    Stay present, read the patron's mood, and give a warm, personal response

  4. TASK 04

    Manage inventory or sale of artist merchandise.

    AI DOES

    Tracks inventory counts and flags low stock automatically

    YOU DO

    Handle cash, greet fans, and manage the physical merch table in real time

  5. TASK 05SOURCE-BACKED TASK

    Lead tours and answer visitors' questions about the exhibits.

    AI DOES

    Provides exhibit facts and answers basic questions

    YOU DO

    Engage visitors and spark genuine curiosity

    About this analysis

    32% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

  6. TASK 06

    Sell or collect admission tickets, passes, or facility memberships from patrons at entertainment events.

    AI DOES

    Powers digital ticket scanning apps and automated kiosks

    YOU DO

    Stay present to greet people, solve problems, and handle edge cases in real time

START LEARNING AI

Practice AI.
Use your judgment.

There are 6 short lessons for this job, about 15 minutes each. Each one starts from a task above and teaches the part that stays with you.

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Data sources and attribution

This page includes information from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. rtwoai has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.

Wage and employment figures are from the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (2025). Job outlook is from the BLS Employment Projections program, 2024–34. BLS data are in the public domain. BLS has not reviewed or endorsed this page.

Task collaboration data is from the Anthropic Economic Index, release 2025-03-27, used under the CC BY 4.0 license. Anthropic has not reviewed or endorsed this page.

How we describe AI use in each task is our own characterization, not a measurement of whether AI can replace this job. Microsoft note that their metrics "should not be misconstrued or misrepresented as measuring the ability of AI to replace jobs," and that there is more to an occupation than the sum of its tasks.