JOB REPORT / 43-3071 · 28 TASKS

Tellers.

Can AI do the work of Tellers?

Mostly it works alongside you. Here is what shifts, task by task.

YOUR EXPERIENCE MATTERS

How does this fit your work?

How many tasks do you use AI to assist with at work?

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The mark shows what’s typical for this job.

The parts of your job AI can already do most of:

Quote unit exchange rates, following daily international rate sheets…
Balance currency, coin, and checks in cash drawers at…
Enter customers' transactions into computers to record transactions…

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Earn a certificate in your job

A guided certificate program in AI-assisted Tellers work. It covers the 26 AI-affected parts of your job and ends in a capstone a person reviews.

WHAT WE LOOKED AT

Your job, task by task.

26 of 28 tasks reviewed

This job has 28 core tasks. We went through 26 of them, one at a time.

Task by task, from the work Tellers actually do. How we describe AI use in each task is our own read of it, not a measurement of whether AI can replace the job.

TASK 01
Quote unit exchange rates, following daily international rate sheets or computer displays.
AI DOES
Pulls live rate data and calculates currency conversions instantly
YOU DO
Confirm unusual requests and build customer confidence in the transaction
TASK 02
Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
AI DOES
Runs totals, flags mismatches, and generates end-of-shift reports
YOU DO
Physically count and verify cash drawers and investigate any discrepancies
TASK 03
Enter customers' transactions into computers to record transactions and issue computer-generated receipts.
AI DOES
Auto-fills transaction fields, flags errors, and triggers receipt printing
YOU DO
Verify the customer, handle cash, and catch anything unusual
TASK 04
Perform clerical tasks, such as typing, filing, and microfilm photography.
AI DOES
Drafts typed documents, organizes digital files, and suggests filing categories automatically
YOU DO
Handle physical documents, operate microfilm equipment, and verify records are stored correctly
TASK 05
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
AI DOES
Drafts letters, fills in account details, and formats mailings automatically
YOU DO
Verify accuracy and decide how to handle tricky customer situations
TASK 06
Process and maintain records of customer loans.
AI DOES
Fills in loan records, flags missing info, and generates status reports automatically
YOU DO
Verify documents and use judgment when something looks off
TASK 07
Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.
AI DOES
Looks up current foreign currency rules and calculates exchange fees automatically
YOU DO
Guide real customers through the transaction in person and handle cash securely
TASK 08
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
AI DOES
Reads check images, totals amounts, and flags mismatches on deposit slips
YOU DO
Handle physical cash and use judgment when something looks wrong or unusual
TASK 09
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
AI DOES
Scans check images to verify dates, signatures, endorsements, and bank info against rules
YOU DO
Use judgment on edge cases, suspicious documents, and customer context
TASK 10
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
AI DOES
Flags errors, auto-fills forms, and processes standard digital transactions
YOU DO
Verify identity, catch fraud signals, and handle unusual or sensitive cases
TASK 11
Carry out special services for customers, such as ordering bank cards and checks.
AI DOES
Processes standard card and check order requests through automated banking systems
YOU DO
Confirm identity, handle unusual situations, and reassure customers face-to-face
TASK 12
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
AI DOES
Verifies payment amounts, due dates, and flags mismatches in real time
YOU DO
Confirm customer identity, handle cash, and resolve edge-case disputes face to face
TASK 13
Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
AI DOES
Surfaces personalized product suggestions from customer data in real time
YOU DO
Read the room and build genuine trust with each customer
TASK 14
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
AI DOES
Fills in forms, checks data, and flags missing information automatically
YOU DO
Read the customer's situation and make judgment calls on edge cases
TASK 15
Resolve problems or discrepancies concerning customers' accounts.
AI DOES
Searches account history, spots discrepancies, and suggests likely fixes
YOU DO
Listen to the customer, weigh the full situation, and decide the right resolution
TASK 16
Monitor bank vaults to ensure cash balances are correct.
AI DOES
Cross-checks digital records and flags balance mismatches automatically
YOU DO
Physically count and verify cash inside the vault yourself
TASK 17
Answer telephones and assist customers with their questions.
AI DOES
Answers common questions, routes calls, and pulls up account info instantly
YOU DO
Build trust and handle sensitive or complex situations with care
TASK 18
Order a supply of cash to meet daily needs.
AI DOES
Analyzes past cash usage and recommends order quantities
YOU DO
Approve the order and take accountability for the cash supply decision
TASK 19
Issue checks to bond owners in settlement of transactions.
AI DOES
Verifies bond details, flags errors, and pre-fills check information
YOU DO
Physically issue and hand over the check while confirming the customer's identity
TASK 20
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
AI DOES
Scans signatures, checks account balances, and flags amount mismatches automatically
YOU DO
Handle the physical cash and make the final call on tricky or unusual transactions
TASK 21
Prepare and verify cashier's checks.
AI DOES
Flags errors in check data entry and checks account balances automatically
YOU DO
Handle secure documents and verify customer identity in person
TASK 22SOURCE-BACKED TASK
Compute financial fees, interest, and service charges.
AI DOES
Calculates standard fees and interest rates automatically
YOU DO
Verify exceptions and approve final amounts
About this analysis
38% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 23
Sort and file deposit slips and checks.
AI DOES
Reads and extracts data from scanned documents using OCR
YOU DO
Handle and physically organize paper documents in the right folders or drawers
TASK 24
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
AI DOES
Logs and double-checks totals in digital systems
YOU DO
Handle physical cash, coins, and checks directly
TASK 25
Count, verify, and post armored car deposits.
AI DOES
Logs and reconciles deposit totals in software after a human enters the numbers
YOU DO
Physically handle, count, and verify the actual cash in person
TASK 26SOURCE-BACKED TASK
Identify transaction mistakes when debits and credits do not balance.
AI DOES
Flags potential discrepancies and suggests corrections
YOU DO
Investigate root causes and fix them
About this analysis
0% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

START LEARNING AI

Practice AI.
Use your judgment.

There are 26 short lessons for this job, about 15 minutes each. Each one starts from a task above and teaches the part that stays with you.

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AT A GLANCE

Occupation: Tellers
SOC code: 43-3071
Tasks reviewed: 26 of 28

How we assess

PAY & OUTLOOK

Compare pay by state

Median pay (national): $43,030 · BLS OEWS 2025
Median pay (Colorado): $46,060 · BLS OEWS 2025
Employed (national): 329,480
Employed in Colorado: 5,370
Job outlook: −12.9% by 2034 · ~29,800 openings/yr

Wages from the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics. National figures cover the United States. Job outlook is national.

How does this fit your work?

Earn a certificate in your job

Your job, task by task.

Quote unit exchange rates, following daily international rate sheets or computer displays.

Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.

Enter customers' transactions into computers to record transactions and issue computer-generated receipts.

Perform clerical tasks, such as typing, filing, and microfilm photography.

Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.

Process and maintain records of customer loans.

Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.

Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.

Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.

Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.

Carry out special services for customers, such as ordering bank cards and checks.

Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.

Explain, promote, or sell products or services, such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.

Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.

Resolve problems or discrepancies concerning customers' accounts.

Monitor bank vaults to ensure cash balances are correct.

Answer telephones and assist customers with their questions.

Order a supply of cash to meet daily needs.

Issue checks to bond owners in settlement of transactions.

Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.

Prepare and verify cashier's checks.

Compute financial fees, interest, and service charges.

Sort and file deposit slips and checks.

Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.

Count, verify, and post armored car deposits.

Identify transaction mistakes when debits and credits do not balance.

Practice AI.Use your judgment.

Practice AI.
Use your judgment.