JOB REPORT / 43-4171 · 18 TASKS

Receptionists and Information Clerks.

Can AI do the work of Receptionists and Information Clerks?

Mostly it works alongside you. Here is what shifts, task by task.

YOUR EXPERIENCE MATTERS

How does this fit your work?

How many tasks do you use AI to assist with at work?

Drag the dot. There’s no wrong answer; it starts at our estimate.

Starting pointOur estimate

The mark shows what’s typical for this job.

The parts of your job AI can already do most of:

Perform administrative support tasks
Schedule space or equipment for special programs and prepare…
File and maintain records

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A guided certificate program in AI-assisted Receptionists and Information Clerks work. It covers the 17 AI-affected parts of your job and ends in a capstone a person reviews.

WHAT WE LOOKED AT

Your job, task by task.

17 of 18 tasks reviewed

This job has 18 core tasks. We went through 17 of them, one at a time.

Task by task, from the work Receptionists and Information Clerks actually do. How we describe AI use in each task is our own read of it, not a measurement of whether AI can replace the job.

TASK 01
Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
AI DOES
Proofreads text, transcribes handwritten notes, and flags errors in documents automatically
YOU DO
Verify unusual entries and apply judgment about sensitive or complex records
TASK 02
Schedule space or equipment for special programs and prepare lists of participants.
AI DOES
Drafts schedules, formats participant lists, and flags booking conflicts
YOU DO
Confirm special needs and handle last-minute changes with real people
TASK 03
File and maintain records.
AI DOES
Sorts and tags digital files, flags duplicates, and suggests folder structures
YOU DO
Set the rules for what matters and handle physical or tricky records
TASK 04
Keep a current record of staff members' whereabouts and availability.
AI DOES
Syncs calendars, sends status reminders, and updates availability boards automatically
YOU DO
Confirm real-time context when someone's status doesn't match what the system shows
TASK 05
Take orders for merchandise or materials and send them to the proper departments to be filled.
AI DOES
Auto-fills order forms, routes requests to departments, and tracks order status
YOU DO
Handle unusual requests, calm frustrated customers, and catch errors that don't fit the system
TASK 06
Enroll individuals to participate in programs and notify them of their acceptance.
AI DOES
Drafts enrollment emails, fills standard forms, and sends acceptance notifications automatically
YOU DO
Verify each person's situation and handle questions or exceptions with care
TASK 07
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
AI DOES
Routes simple calls, answers FAQs, and logs messages automatically
YOU DO
Handle upset callers and make judgment calls on unusual requests
TASK 08
Receive payment and record receipts for services.
AI DOES
Auto-logs digital payments, generates receipts, and flags errors in records
YOU DO
Handle cash, verify tricky payments, and calm frustrated customers in person
TASK 09SOURCE-BACKED TASK
Transmit information or documents to customers, using computer, mail, or facsimile machine.
AI DOES
Formats and sends routine communications automatically
YOU DO
Choose the right tone and timing
About this analysis
64% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 10SOURCE-BACKED TASK
Schedule appointments and maintain and update appointment calendars.
AI DOES
Finds open slots and sends calendar invites
YOU DO
Handle conflicts and special requests
About this analysis
58% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 11SOURCE-BACKED TASK
Calculate and quote rates for tours, stocks, insurance policies, or other products or services.
AI DOES
Calculates rates and generates quote options instantly
YOU DO
Judge risk and customize for each client
About this analysis
55% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 12SOURCE-BACKED TASK
Analyze data to determine answers to questions from customers or members of the public.
AI DOES
Processes datasets and generates initial insights quickly
YOU DO
Judge what matters to the customer
About this analysis
38% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 13SOURCE-BACKED TASK
Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.
AI DOES
Pulls up directory info and basic details instantly
YOU DO
Know what people really need to hear
About this analysis
37% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 14SOURCE-BACKED TASK
Process and prepare memos, correspondence, travel vouchers, or other documents.
AI DOES
Drafts documents and fills standard forms
YOU DO
Review for accuracy and context
About this analysis
31% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 15
Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
AI DOES
Powers check-in kiosks and chatbots that handle simple visitor intake forms
YOU DO
Read body language, build real rapport, and handle unexpected or sensitive situations in person
TASK 16
Collect, sort, distribute, or prepare mail, messages, or courier deliveries.
AI DOES
Helps track packages and flag urgent messages in digital mail systems
YOU DO
Physically handle, sort, and deliver items to the right people
TASK 17SOURCE-BACKED TASK
Hear and resolve complaints from customers or the public.
AI DOES
Suggests responses and tracks complaint patterns
YOU DO
Listen with empathy and judge solutions
About this analysis
0% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

START LEARNING AI

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AT A GLANCE

Occupation: Receptionists and Information Clerks
SOC code: 43-4171
Tasks reviewed: 17 of 18

How we assess

PAY & OUTLOOK

Compare pay by state

Median pay (national): $38,010 · BLS OEWS 2025
Median pay (Colorado): $42,010 · BLS OEWS 2025
Employed (national): 910,180
Employed in Colorado: 11,020
Job outlook: +0% by 2034 · ~128,500 openings/yr

Wages from the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics. National figures cover the United States. Job outlook is national.

How does this fit your work?

Earn a certificate in your job

Your job, task by task.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

Schedule space or equipment for special programs and prepare lists of participants.

File and maintain records.

Keep a current record of staff members' whereabouts and availability.

Take orders for merchandise or materials and send them to the proper departments to be filled.

Enroll individuals to participate in programs and notify them of their acceptance.

Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

Receive payment and record receipts for services.

Transmit information or documents to customers, using computer, mail, or facsimile machine.

Schedule appointments and maintain and update appointment calendars.

Calculate and quote rates for tours, stocks, insurance policies, or other products or services.

Analyze data to determine answers to questions from customers or members of the public.

Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

Process and prepare memos, correspondence, travel vouchers, or other documents.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

Hear and resolve complaints from customers or the public.

Practice AI.Use your judgment.

Practice AI.
Use your judgment.