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JOB REPORT / 33-9099 · 21 TASKS

Protective Service Workers, All Other.

Can AI do the work of Protective Service Workers, All Others?

Mostly it works alongside you. Here is what shifts, task by task.

YOUR EXPERIENCE MATTERS

How does this fit your work?

How many tasks do you use AI to assist with at work?

Drag the dot. There’s no wrong answer; it starts at our estimate.

Starting pointOur estimate

The mark shows what’s typical for this job.

The parts of your job AI can already do most of:

  • Maintain documentation or reports on security-related incidents or investigations
  • Recommend new or improved processes or equipment to reduce…
  • Train establishment personnel in loss prevention activities

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A guided certificate program in AI-assisted Protective Service Workers, All Other work. It covers the 15 AI-affected parts of your job and ends in a capstone a person reviews.

WHAT WE LOOKED AT

Your job, task by task.

15 of 21 tasks reviewed

This job has 21 core tasks. We went through 15 of them, one at a time.

Task by task, from the work Protective Service Workers, All Others actually do. How we describe AI use in each task is our own read of it, not a measurement of whether AI can replace the job.

  1. TASK 01

    Maintain documentation or reports on security-related incidents or investigations.

    AI DOES

    Drafts incident reports, organizes case details, and flags missing information

    YOU DO

    Verify facts and apply judgment before filing official records

  2. TASK 02

    Recommend new or improved processes or equipment to reduce risk exposure.

    AI DOES

    Searches industry data, summarizes equipment options, and drafts process improvement reports

    YOU DO

    Walk the store floor and weigh real-world tradeoffs before committing to changes

  3. TASK 03

    Train establishment personnel in loss prevention activities.

    AI DOES

    Drafts training slides, scripts, scenarios, and quizzes on loss prevention topics

    YOU DO

    Lead live sessions, adapt to your specific store, and build trust with staff

  4. TASK 04

    Conduct employee background investigations and review reports with operational or human resources managers.

    AI DOES

    Searches public records, organizes findings, and drafts background report summaries

    YOU DO

    Make the final call and lead sensitive conversations with HR managers

  5. TASK 05

    Identify and report merchandise or stock shortages.

    AI DOES

    Scans inventory records and highlights unusual stock gaps or patterns

    YOU DO

    Walk the floor, verify counts in person, and decide what caused the loss

  6. TASK 06

    Monitor compliance with standard operating procedures for loss prevention, physical security, or risk management.

    AI DOES

    Reviews footage, spots patterns in transaction data, and flags policy violations automatically

    YOU DO

    Walk the floor, read body language, and decide how to respond safely in person

  7. TASK 07

    Coordinate with risk management, human resources, or other departments to assist in company programs, investigations, or training.

    AI DOES

    Drafts emails, summarizes investigation notes, and helps build training documents

    YOU DO

    Lead real conversations, build trust across departments, and make judgment calls on sensitive cases

  8. TASK 08

    Investigate known or suspected internal theft, external theft, or vendor fraud.

    AI DOES

    Scans transaction data, flags unusual patterns, and summarizes case notes

    YOU DO

    Conduct interviews, observe behavior, and make judgment calls on the floor

  9. TASK 09

    Conduct store audits to identify problem areas or procedural deficiencies.

    AI DOES

    Generates audit checklists, analyzes shrink data trends, and summarizes past findings

    YOU DO

    Walk the store, spot subtle behavioral cues, and judge context that data alone can't show

  10. TASK 10SOURCE-BACKED TASK

    Prepare written reports on investigations.

    AI DOES

    Drafts reports from investigation notes and evidence

    YOU DO

    Judge what conclusions the facts support

    About this analysis

    50% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

  11. TASK 11SOURCE-BACKED TASK

    Implement or monitor processes to reduce property or financial losses.

    AI DOES

    Monitors systems and flags potential risks automatically

    YOU DO

    Decide which alerts need action now

    About this analysis

    42% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

  12. TASK 12SOURCE-BACKED TASK

    Recommend methods to reduce potential financial fraud losses.

    AI DOES

    Scans patterns and flags suspicious transactions

    YOU DO

    Judge which risks matter most

    About this analysis

    41% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium

  13. TASK 13

    Identify and report safety concerns to maintain a safe shopping and working environment.

    AI DOES

    Drafts incident reports, flags recurring hazard patterns in data, and suggests safety checklists

    YOU DO

    Walk the floor, use your eyes and instincts to catch hazards in real time

  14. TASK 14

    Collaborate with law enforcement agencies to report or investigate crimes.

    AI DOES

    Drafts incident reports, organizes evidence logs, and summarizes case details for law enforcement handoff

    YOU DO

    Show up in person, build relationships with officers, and make real-time judgment calls during active investigations

  15. TASK 15

    Direct work of contract security officers or other loss prevention agents.

    AI DOES

    Helps schedule shifts, flag patterns in incident reports, and draft post orders

    YOU DO

    Stay present and make real-time calls with your team

START LEARNING AI

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Data sources and attribution

This page includes information from the O*NET 30.3 Database by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. rtwoai has modified all or some of this information. USDOL/ETA has not approved, endorsed, or tested these modifications. O*NET® is a trademark of USDOL/ETA.

Wage and employment figures are from the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics (2025). Job outlook is from the BLS Employment Projections program, 2024–34. BLS data are in the public domain. BLS has not reviewed or endorsed this page.

Task collaboration data is from the Anthropic Economic Index, release 2025-03-27, used under the CC BY 4.0 license. Anthropic has not reviewed or endorsed this page.

How we describe AI use in each task is our own characterization, not a measurement of whether AI can replace this job. Microsoft note that their metrics "should not be misconstrued or misrepresented as measuring the ability of AI to replace jobs," and that there is more to an occupation than the sum of its tasks.