JOB REPORT / 35-9031 · 20 TASKS

Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop.

Can AI do the work of Hosts and Hostesses, Restaurant, Lounge, and Coffee Shops?

Mostly it works alongside you. Here is what shifts, task by task.

YOUR EXPERIENCE MATTERS

How does this fit your work?

How many tasks do you use AI to assist with at work?

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The mark shows what’s typical for this job.

The parts of your job AI can already do most of:

Receive and record patrons' dining reservations
Perform marketing and advertising services
Order or requisition supplies and equipment for tables…

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A guided certificate program in AI-assisted Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop work. It covers the 14 AI-affected parts of your job and ends in a capstone a person reviews.

WHAT WE LOOKED AT

Your job, task by task.

14 of 20 tasks reviewed

This job has 20 core tasks. We went through 14 of them, one at a time.

Task by task, from the work Hosts and Hostesses, Restaurant, Lounge, and Coffee Shops actually do. How we describe AI use in each task is our own read of it, not a measurement of whether AI can replace the job.

TASK 01
Receive and record patrons' dining reservations.
AI DOES
Takes online reservations, sends confirmations, and updates booking software automatically
YOU DO
Handle special requests, read the guest's tone, and make people feel genuinely welcome
TASK 02
Perform marketing and advertising services.
AI DOES
Drafts captions, promo text, email blasts, and ad ideas
YOU DO
Know your regulars and match the message to your spot's personality
TASK 03
Order or requisition supplies and equipment for tables and serving stations.
AI DOES
Tracks supply levels, drafts purchase orders, and flags low stock from inventory data
YOU DO
Walk the floor and check what's actually needed in person
TASK 04
Answer telephone calls and respond to inquiries or transfer calls.
AI DOES
Answers common questions and routes calls using automated phone menus or AI voice assistants
YOU DO
Handle nuanced requests, calm upset callers, and check real-time availability on the floor
TASK 05
Operate cash registers to accept payments for food and beverages.
AI DOES
Suggests totals, flags payment errors, and logs transactions in POS software
YOU DO
Handle cash, greet guests warmly, and solve payment problems face to face
TASK 06
Confer with other staff to help plan establishments' menus.
AI DOES
Suggests menu ideas, seasonal dishes, and food trend research
YOU DO
Bring your firsthand knowledge of what guests love and what the kitchen can actually do
TASK 07
Hire, train, and supervise food and beverage service staff.
AI DOES
Drafts job postings, training checklists, and onboarding documents
YOU DO
Read people in person, build team trust, and make judgment calls about fit and performance
TASK 08
Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.
AI DOES
Suggests table rotation logic or tracks server seating counts in a digital system
YOU DO
Stay present to read the room, handle special requests, and make real-time calls
TASK 09
Prepare cash receipts after establishments close, and make bank deposits.
AI DOES
Helps track totals, flag discrepancies, or fill out deposit slips digitally
YOU DO
Handle and count the actual cash and physically go to the bank
TASK 10
Inform patrons of establishment specialties and features.
AI DOES
Helps staff memorize specials, suggests talking points, and answers menu questions during training
YOU DO
Read the room, build rapport, and adapt your pitch to each guest in the moment
TASK 11SOURCE-BACKED TASK
Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
AI DOES
Tracks orders and flags potential issues
YOU DO
Read the room and solve problems
About this analysis
32% · Methodology: exposure-v1 · Analysis date: unavailable · Confidence: medium
TASK 12
Take and prepare to-go orders.
AI DOES
Powers phone or app ordering systems that log orders automatically
YOU DO
Confirm orders, handle special requests, and physically prepare bags
TASK 13
Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.
AI DOES
Helps track table status or staff schedules on a screen
YOU DO
Stay present on the floor and guide your team in the moment
TASK 14
Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.
AI DOES
Suggests friendly conversation scripts or complaint-handling tips
YOU DO
Show up, read the room, and connect with real people in the moment

START LEARNING AI

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There are 14 short lessons for this job, about 15 minutes each. Each one starts from a task above and teaches the part that stays with you.

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AT A GLANCE

Occupation: Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
SOC code: 35-9031
Tasks reviewed: 14 of 20

How we assess

PAY & OUTLOOK

Compare pay by state

Median pay (national): $31,200 · BLS OEWS 2025
Median pay (Colorado): $36,340 · BLS OEWS 2025
Employed (national): 432,690
Employed in Colorado: 9,490
Job outlook: −1.5% by 2034 · ~107,700 openings/yr

Wages from the U.S. Bureau of Labor Statistics, Occupational Employment and Wage Statistics. National figures cover the United States. Job outlook is national.

How does this fit your work?

Earn a certificate in your job

Your job, task by task.

Receive and record patrons' dining reservations.

Perform marketing and advertising services.

Order or requisition supplies and equipment for tables and serving stations.

Answer telephone calls and respond to inquiries or transfer calls.

Operate cash registers to accept payments for food and beverages.

Confer with other staff to help plan establishments' menus.

Hire, train, and supervise food and beverage service staff.

Assign patrons to tables suitable for their needs and according to rotation so that servers receive an appropriate number of seatings.

Prepare cash receipts after establishments close, and make bank deposits.

Inform patrons of establishment specialties and features.

Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.

Take and prepare to-go orders.

Supervise and coordinate activities of dining room staff to ensure that patrons receive prompt and courteous service.

Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Practice AI.Use your judgment.

Practice AI.
Use your judgment.